"Would you like to speak at a Social Mobile event in Saskatoon?" I was asked. I blinked. I had to look on a map, sorry Canadians, I really didn't have a clue.
Due to our interest in APIs we're currently helping the GSMA evangelize the launch of the OneAPI gateway in Canada and they wanted somebody to talk about their new cross carrier play, meanwhile, they also suggested I give a talk on the subject of if Mobile and Social are so important why are their so few Socially enabled Mobile apps? I'll post more on that later.
It's an interesting event, focused more on the concepts behind mobile and social than on the technology. This made it something of a bust from the perspective of getting developers aware of Viafo, but it was certainly extremely interesting in terms of content and what companies are doing with Social.
Most interesting was a talk by Dave Carrol of 'United Breaks Guitars' fame on how his viral video came about and the impact this has had on airline customer service. This followed on nicely from a morning talk by Darren Hailes the head of Social Media at Canadian Low Cost airline Westjet about how they use Social Media and the web to engage their audience. Having spent 5 hours in Calgary on the way here due to weather this was a subject dear to my heart.
My main takeaways: people are starting to grasp the importance of social, but they're still failing to put it front and center of their web and mobile planning - in the long term that's going to be a huge mistake for any brand.